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Metrics CRM is a customer relationship management via WEB system developed specifically for the printing industry necessity.
Customer Relationship
Metrics CRM is a customer relationship management via WEB system developed specifically for the printing industry necessity.
Companies that know purchasing habits of therir prospects and clients, evaluate business opportunities and offer a proactive customer service are far more likely to make a request.
More than good service, the system allows control of incidents, triggering tasks and monitoring the implementation of all actions to the solution of each case. This way your company demonstrates care and attention, creating a relationship of trust and loyalty of clients.
Sales Empowerment
The module has a comprehensive register to qualify companies and contacts, define purchasing potential and monitor business opportunities. Vendors and representatives may request estimates and receive business proposals directly by the system, eliminating parallel documents and accelerating the process.
To increase the company profitability, the seller has a proposal manager, where is possible to analyze the value of every estimate and the probability of the sale, and may direct efforts to the most profitable applications.
To facilitate the vendors work and ensure a good service, the system has control of commitments, in which it is possible to coordinate several activities that will be remembered automatically. Example: Make a follow-up connection, check visits, meetings with various participants and to send the invitation by email, etc.
The complete history of each customer is available for viewing at any time, ensuring that the company has total control over their customers.
Sales Management
Sales goals can be managed by:
- Region
- Product
- Vendor and / or Sales Representative
This feature allows you to keep track of what was planned with what has already been sold, allowing the Manager to track sales and create actions to encourage the commercial area to achieve it.
See the opinion of who already use CRM Metrics
The D'Lippi president, Marcos Lopes, explains that, through Metrics CRM resources, you can accumulate all the history of the customer's business relationship with the company in order to improve satisfaction levels and contacts optimization.
“If history shows us a highly profitable customer as a whole, you can use this variable, along Metrics IQuote resources, in the estimating time for a particular job and, thus enhance the propensity for our company preference”
CRM